Customer Service Helpdesk

Syndicate our articles using RSS

Order articles by: Submission date | Article title

Go to page: [ 1 ] [ 2 ] [ 3 ] [ 4 ] ... [ 16 ] [ 17 ] [ 18 ]

Accountability
The Call Center world is an intense pressure-driven environment continually being shaped by pressure to ensure steady profitability and a secure competitive advantage. Accountability and a basic fundamental understanding of Performance Management serve as two of the most power tools a Call Center manager has at his/her disposal. Specifically, accountability when used properly with practical down to earth communication can change the way a group performs and takes responsibility for their performance.

Accountants / Lawyers Do Yourself a Favor - What do Your Customers Want?
In my day to day practice in strategic human resource management I often come across customers looking for a 'good' accountant or lawyer. As an accountant myself the common thread for a 'good acountant / lawyer' seems to be 'I want someone who can explain things in plain english without the jargon. This simplicity of service and communications can grow your business and ensure that you never need to look for more work! And the sad fact is that there are many practioners that just don't deliver.

Add Value - And Kill Mediocrity in Customer Service
I asked a group at one of my seminars to write down the name of places they'd gone to do business that they considered outstanding, and then we discussed why they considered them outstanding. Nobody came up with more than one name, and some couldn't think of even one business that they considered outstanding. In all cases the outstanding businesses had one thing in common, they did something that mediocre businesses don't do. They added value...

Adjustment DENIED
Marketing is a process of doing business, and they were not doing the process in a manner that supported returning customers. Return customers are a fundamental resource of any business. New customers are expensive and do not represent the primary source of income, unless you are a NEW business.

Aint We Wonderful!
It may come as a surprise to you to discover that customers don't buy your products or services because they feel that you have a right to make a profit. In other words, their motive for doing busine...

All of the World of Business Is a Stage
There is no backstage area for a business. During the working day, all employees need to be in character and onstage for top performing business.

And The Difference is... Attitude
Some businesses go out of their way to please the customer, others just go through the motions. The difference comes from an intentional promotion of a positive, customer-pleasing attitude.

Angry and Abusive Customers - Applying The Right Mindset Makes Your Life Easier
Angry and abusive customers can turn an enjoyable day into a miserable one. While there are dozens of defusing skills you can use with difficult customers, none of them will work if you don't have the right mindset. Learn how to enable yourself to deal with those customers, and protect yourself from stress and frustration.

Are You A Coward? I Was
At Beyond Philosophy we worked with a client a while ago whose account managers and sales teams never used to speak to anyone! They just used to send emails. If the customer called in they were greeted by answerphones which were kept on all day. You see the sales teams were all busy doing "real" work. The customers were just interrupting them. Surely this must be the height of "inside out" behaviour...

Are You Giving Your Customers Enough Reasons To Return To Your Business?
Good customer service just isn't enough anymore in the marketplace in which we live. Times are changing and business owners are learning that they need to create such an awesome customer loyalty pro...

Are You Putting Technology Before Your Customers?
As we all chase the latest must have web technologies, are we losing site of the customers needs?

Are You Satisfying Your Customers?
Customer service is at an all time low, with services topping the list in terms of customer dissatisfaction. We've all had experiences to reinforce this. What can you do about it?

Astonish your Customers With These Customer Service Tips
Six ways you can thrill customers and snatch a larger market share from your competitors.

At the Carwash; The Customer really is always Right
You have no doubt heard the saying that the customer is always right. When you are a customer you happy with this position, when you are the owner of a small business, sometimes you see this is like opening Pandora's box. But for the sake of argument, let me add a caveat to that saying: "The customer is always right, even when they're wrong and you know it."

At Your Service: The Ten Commandments of Great Customer Service!
Customer service is an integral part of our job and should not be seen as an extension of it. A company's most vital asset is its customers. Without them, we would not and could not exist in business...

Attitude of Service
Having an attitude of service is not something that is slipped on and off like a coat. It must be lived daily so it is an automatic response.

Automating Your Customer Support
One of the best ways to automate the customer service aspect of any online business.

Automating Your Help Desk Workflow
Do you know you can open, answer, close and report help desk information without human intervention? every Help Desk I visit are doing more with less. Why not do more with what you have....

Bad Customer Service Turned Around
Everyone experiences bad customer service once in awhile. It's a shame when it happens for over a long period of time... so why don't companies alert their customers if they are in transition? This manager did just that... and saved a customer!

Basic Levels of Consumer Integrity that Presently Permeates Society
Consumer integrity level is dropping. How does this effect franchised businesses and/or the small business person. You might be surprised. Slice of life article.

Go to page: [ 1 ] [ 2 ] [ 3 ] [ 4 ] [ 5 ] [ 6 ] [ 7 ] [ 8 ] [ 9 ] [ 10 ] [ 11 ] [ 12 ] [ 13 ] [ 14 ] [ 15 ] [ 16 ] [ 17 ] [ 18 ]