Customer Service Helpdesk

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Listening to Customers - 5 Tips
We talk about it and feel pretty clever, yet it is not something that we, as managers do consistently, nor enough. It's that old chestnut about listening to and truly hearing our customers - and our people. Here's why it's important...

Loyal Customers Take Commitment
In today's competitive world of retail, many stores are implementing external marketing programs designed to attract new business. Unfortunately, the cost can be very high with little return on inves...

Loyalty Programs May Keep Customers Coming Back – But First You’ve Got to Earn their Trust
Remember trading stamps? If you're over 40, chances are you will. Every time you shopped at a participating grocery store or gas station they gave you stamps to paste into a book. When you'd accumula...

Make An Action Plan To Improve Customer Service
Customer Service is a critical factor for keeping your clients coming back and ensuring they'll refer you to others. Growing your business will be a difficult task at best if you don't perform, meet and exceed your client's expectations, and provide service that creates customers for life.

Make Sure You Get The Customer Perspective
Businesses that fail, often forget to seek out the customer perspective. I have talked to some folks at businesses that were less than succesful, and when asked if they actively seek out customer com...

Make Your Customer Your Friend
The simplest way to describe a 'durian' (pronounced doo-ree-ann) is to say it's a yellowish-green fruit about the size of an mid-sized watermelon. It has a thick skin of spikes, and a rich bitterish-...

Making Customer Satisfaction Surveys Work
For all businesses the customer is key. This article discusses online surveys as the ideal and cost effective way for a business to improve their customer communication, market themselves, advertise new products and gain valuable feedback.

Making the Connection: Customer Relationships That Build Your Business
Discover the art of building relationships - and increasing sales - with these 10 surefire tips to keep your customers coming back. Interestingly, although this article was written for artists, it's filled with marketing concepts that work for most of us: understanding your customers, and making the most of your relationship with them...

Making Your Contacts Work For You
The importance of making it about the customer and "not about the money", which actually leads to more money in the long run. To see how, read on...

Managing Your Business When One Client Takes Alot of Your Time
How to manage the other parts of your business when you are consumed with one client's needs.

Marketing as a Spiritual Practice
How can sales and promotion possibly be considered spiritual? The secret is, once you truly understand that marketing isn't all about struggle, jargon, tricks or gimmicks, you'll discover that a 'spiritual practice' is the very root of success. This article guides business owners, entrepreneurs or managers, through 9 points showing them how to attract clients that are truly right for them using 'spiritual tools' of clarity, faith, wisdom and action. It is NOT a religious article at all, but rather for businesses frustrated with their clients.

Mastering Challenging Service Situations
Superior customer service is one of the most difficult deliverables facing the business world today. Why? Because employees do not take service personally and your customers do! Shift your perspective about service and make it personal. Ask yourself and your staff, "How many customers can we afford to lose today?"

Minimize The Pain of Check Recovery
Bad checks are a fact of life for businesses of all sizes. Discover ways small businesses can recover more NSF checks, more easily, without alienating customers.

Modern Call Center Solutions - Keeping in Touch is the Key
Call center solutions solve a range of age-old problems. As far back as ancient times, the success of a business has always depended on how well that business can communicate with clients and meet their needs. It is necessary to be available, in touch, easy to reach, and pleasant to deal with.

Moments That Matter
Keeping customers delighted and letting them know how valuable they are is as rain is to dry flowers. Some organizations have made outstanding Customer Service a part of their Vision, Values, Goals and Behavior. They reward and honor those internally that live these principles on a daily basis. They offer exceptional value in their own unique way and once we receive their exceptional service, we are spoiled to the point of fierce loyalty.

More Customers - Watch those Little Things
It's a tough market out there. It has been in the past and it gets tougher every year. So there are tiny differences between what makes a customer simply satisfied or absolutely delighted. So delighted that they come back for more AND even tell their friends about you. It's not rocket science...

My Child Has Opie Eye!
7:00 a.m., the silence in the house is broken by my child's call to me, from another room, "Mom, please take care of my Opie eye!" Huh?...  My mind is spinning trying to process this information, ...

Oil Change Customer from Hell or Hoax; You Decide
Just when you have thought you have heard it all in your automotive business some one comes along with a little bull to make you wonder. This is a true story, the customer from hell; calls up on a busy day testing us or pulling our leg. We will never know.

One Critical Question to Ask Yourself Every Day
How would it change your business to ask yourself every day, "How does our business need to look and act in the way the customer needs it to look and act?"

One of the Secrets of a Great Customer Experience
Our Customer Experience Services are at the very heart of Beyond Philosophy™. We have a passion for original, innovative and strategic thinking which permeates through to our range of services designed and modified for and by our clients.

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