Customer Service Helpdesk
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Go to page: [ 1 ] [ 2 ] [ 3 ] ... [ 11 ] [ 12 ] [ 13 ] [ 14 ] [ 15 ] [ 16 ] [ 17 ] [ 18 ] Over Deliver - The Key to Customer Satisfaction
Client satisfaction starts with meeting or beating the contractual obligations of the relationship. There are also some intangibles that can help you to over deliver to a client. Meetings In most or...
Over Delivering Provides Big Results
Over promising is a problem only when you under deliver. There are a number of ways that you can over-deliver to your customers or prospects, and as a result create a win-win situation for you both. The following are just a few of those techniques you can use to over-deliver for your clients.
Passing the After-Sales Test
After sales is just as much about the customer as it is about the product. Making a sale is not the end, it is just the beginning.
Phone Answering Skills for Support Staff
How you answer your phone can make or break your company. In the age where the Internet has become indispensable, the good old telephone is still a favourite when it comes to customer service. People still like speaking to a person rather then sending emails and wondering when they're going to get a response. The telephone is quicker and more enjoyable to use for a lot of clients.
Poor Customer Service - Are Your Customers Driving Away Other Customers
Every customer you have is a word-of-mouth advertiser for you. Unfortunately 90% of this free advertising is negative. Your goal is to get positive-word-of-mouth advertisers.
Post Office, Incredible Lady Postmaster
There are two Post Offices that I routinely visit. One is the office that delivers my mail and the other is frequently on the path of some daily errands. Many times, I will actually detour to visit that particular Post Office ... why?
Profit from a Customer Service Recovery Program
How you handle and solve customer concerns and complaints tells me whether you're in the "excellent", "bad", or "mediocre" category of customer service. Many businesses are best described as "mediocre", where indifference and defensiveness are the theme of their operation.
Proofs of Delivery and Logistics: Speeding Throughput and Avoiding Pitfalls
It should be a straightforward business scenario: making sure that the delivery documentation from the supplier or haulier matches up with the documentation at the target destination.
Provide Exceptional Value - Grow Your Business
Growing a profitable business requires providing exemplary customer service and products or services of exceptional value. Use this principle, and your clients will know that you gave them truly exceptional value...
Put Your Angry Customer at Ease
Having to deal with angry and upset customers are by far one of the worst responsibilities we must face on a day to day basis in the world of sales and business.
Putting The Serve Back Into Customer Service
When you look at the word service - do you see the same words I do? I see the word serve and that's good. And I see the word vice and that's not so good.
Putting The Service Back In Customer Service
The future of customer service is here. Technology has made
seeking out support faster and easier than ever. But, has
your digital age company sacrificed true service in the name
of automation?
Quality vs. Quantity
There is a battle in Call Centers. The teams are Quality vs. Quantity; two performance factors that don't seem to get along. Representative Super Speedy says, "I've taken more calls than anyone on the team today. My average handle time is the lowest on the floor." Coach Level Head breaks it down for him, "But your quality scores are below everyone else on your team."
Raising The Bar For Online Magazine Subscription Services And Customer Service
Online magazine subscription retailer (Magmall.com) is relaunching its discount savings service with a brand new focus on customer service oriented benefits. Like the bionic man, the site has undergone a transformation and is faster, better and easier to use and subscribers can now change addresses and renew subscriptions year after year with MagMall's free online account manager.
Read This Article If You Are Frustrated
Have you recently had someone listen to a problem of yours, a situation which made you angry or a complaint and then they say; "I understand your frustrations, but you must understand that..." Isn't it funny? Silly humans, they actually believe you are buying into their BS explanations
Reducing Customer Resistance to Your Product or Service
Resistance has to do with putting up blocks that prevent us from doing, being, or accomplishing what we want for our business. When we resist things, sometimes we miss out on opportunities - opportunities to work with new people, attract new customers, or even pursue a new product or service idea which could catapult us to new levels of success. What are you resisting in your business when it comes to marketing your products and services? And, what can you do today to move through it?
Renewing Customer Loyalty
It can cost twice as much to get a new customer than it does to keep an existing one. And that doesn't even factor in the destructive cost of suffering from the negative word-of-mouth publicity that results from unresolved complaints. So it's well worth doing all you can to get the customers you've lost, back.
Responding to Complaints
It's possible that in the course of your business dealings, you may (just may) have to deal with a complaint from a customer or client.
Restaurant Owners – How Important are People Skills?
You are serving great food. Your establishment is new, spotless and inviting and yet you are not getting the repeat visits that you expect. What's up? What's going wrong? The answer may lie with your people skills...
Restaurant Scheduling for Success
This article is about how scheduling is so important to good customer service in restaurants.
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