Customer Service Helpdesk

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RETAIL GREETERS: Sales Builders or Customer Turnoff?
Do you need greeters or should you avoid them? That is the perplexing question many retail organizations are struggling with today. Often touted in the press as the perennial example of the benefits to employing greeters,Walmart has hung on to its practice faithfully. But does it work and if so, will merely placing any warm body with a forced smile at the door to your store do the trick of converting entering customers into satisfied shoppers?

Retail Store U-Scan Machines: Self-Serve or Voluntary Part Time Job?
Do many of us realize that we are working an unpaid part time job for the grocery stores and some home appliance stores? We are ringing up our own goods, are not getting any price discount for doing so and are saving these retailers money.

Revealed – A Simple Formula For Success! Exceeding Expectations
Customer Delight = Customer Expectation plus 1. This was the simple formula for delighting your customers that Ken Blanchard informed us of in his book "Raving Fans". For me this is a great formula, but in itself it also raises a number of questions. For example, to deliver a plus one, to exceed something, you must know what that something is in the first place… so do you? Do you know what your customer expectations are at each moment of contact? I am constantly surprised by how many of our clients don't. They have their own personal opinions of what their customers' expectations are, they believe they know, but can they show me evidence, no! They perhaps show me a survey they conducted over 10 years ago and say "I'm sure it's the same now

Revolutionary Approach to Customer Service
Truth: Customers have long been neglected and abused by companies.

Sales Marketing: 10 High Impact Ways To Improve Your Customer Service
If you want to last a long time in business and succeed, you must learn how to make your customers happy.

Say It With Humor
When you own a business, you may find yourself in situations that may be a little tricky to handle. Dealing with customers who steal is one of them. A few years back we were faced with the problem...

Sending Mixed Signals Can Send Your Clients Away
Consistency in communication can influence client retention. Do you want to keep your best clients? Avoid sending mixed signals.

Service Equals Performance Equals Service
This article is about how "performance" is a definition of service.

Setting Up a Customer of the Week Program for a Mobile Car Wash
In a mobile detail or mobile car wash business you are on a first name basis with your customers. You sink or swim with your ability to please your customer and rely on them to build your business by referring their friends, associates and neighbors. One excellent way to insure referrals is to set up a "Customer of the Week Program."

Should I Have My Company Mystery Shopped?
I believe most companies have taken the plunge and decided that it really is important to conduct frequent "mystery or secret shops" of their businesses. The question remains, do they do anything constructive with the information or is it used as a disciplinary tool? Before you start having people snoop around your company, consider the following clues that will help guarantee a successful program.

Small Business Customer Service Can Work Against You
When you first roll out a customer perk, you need to walk through the process in your company just like you were a customer. That gives you an opportunity to fix any kinks or holes in the process before your customers are exposed to it. Then on a regular basis, every three to six months, you need to do a quality check to ensure the process is still working and make adjustments as necessary.

Sorry, No Customer Service After 4:00 P.M.
A few months ago, I wrote about ingenious styles of customer service that every business should know about, mostly because their employees were inflicting them on their customers. For instance, I war...

Stand Out in Business the Write Way
Build your business and stand out in a crowd by sending handwritten notes whenever possible to existing and potential clients.

Stay - Say - Pay
Would you like to have customers that stay with you and don't buy from your competitors? Customers that say nice things about your business to other people; pay you on time and accept the fact that you might be a bit more expensive then other suppliers?

Stellar Customer Service in 10 Simple Steps
If you're like me, you've had plenty of experience with BAD customer service. Just think about the last time you had a bad experience with a product or a service.

Successful Call Center Performance Management System
If you are looking for a closed-loop system to increase performance, deliver better customer service and sales then this is a great article on successful call center performance management.

Take Care of Yourself Before You Take Care of Your Customer
One of the most important questions people ask when they are focused on improving their quantity and quality of business is: "What is my competitive advantage?    What makes me unique, memorable, special… what truly sets me apart from the rest?"

Ten Customer Service Secrets to Win Back Customers
Learn the skills to win back customers during challenging situations.

Ten Online Customer Service Tips
Ten customer service tips for online businesses. How to keep customers happy and turn them into evangelists for your company.

Ten Ways to Help You Improve Your Customer Service
Customer service requires walking a fine line at times between the customer being right and the rules of the company. Here are ten ways to help improve customer service and still not cross the boundary.

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