Customer Service Helpdesk

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Thank Goodness for Customer Complaints
Of course, the best customer is one that is completely satisfied. The next best customer is dissatisfied and complains. The worst customer is one that is dissatisfied and doesn't complain.

The 3 Rs of Customer Service
The 3 R's of Customer Service- Break'em and Be Sorry Rules Respect Responsibility Refund- but don't let that scare you!

The 7 Principles of Business Integrity
If you have integrity, nothing else matters. If you don't have integrity, nothing else matters. -- Alan K. Simpson

The ABC of Superior Customer Service
How should you and your team treat your customers for superior service? This article provides you with an alphabet guide of everything you need to know to become a truly outstanding customer carer.

The Added Value - Is YOU!
The words "Quality Service" are deceptive at best. There are at the least two levels of quality service--high quality and low quality. Only you can make the difference in which adjective is used to describe the service levels in your organization.

The Art of Giving Great Service
The Art of Giving Great Service is so easy!

The Consumer Power
When a company lacks the sincerity to deal with their customers fairly, some one comes along and puts the company on the dock and though the trial by the customers may be long drawn out it is ultimately the death sentence for the brand or the organizations itself many a times.

The CRM Will Give You the Customer Knowledge You Need
In today's competitive business environment, a successful Customer Relationship Management CRM strategy cannot be implemented by only installing and integrating a software package designed to support CRM processes.

The death of customer servie
The other day a reporter call to interview me on the "Death of Customer Service". My first reaction was to deny that charge and claim that customer service is very much alive and well. But upon further thought of the service I've received over the past few months and what others have related to me about their experiences, I had to admit that the quality and level of service has decreased. Upon further thought I realized that it has been on a decline for quite a while.

The Death of the Loyal Customer
One of my classes in management focused on the repeat customer. The course stressed the importance of the repeat customer to the financial welfare of the business. We spent hours discussing ways to t...

The Dissatisfied Customer
A dissatisfied customer is a direct reflection on our performance and a blow to our egos. The common reaction of small business people to a consumer complaint is defensive posturing and/or avoidance. Ignoring a disgruntled customer can be much more damaging than small business owners realize.

The Drawback of Hacking Off a Blogger Through Weak Process Gaps and Pathetic Customer Service
Joshua Minton discusses his recent horrible customer service and process analysis experience with Citistreet, the company that manages the 401K plan for the corporation he is leaving in a month.

The Great American Customer Service Unawareness Campaign
Q: I'm so sick of you so-called business experts always saying the customer is always right. This is my business, not the customer's, so I'm the one who's always right. Sure, they can have an opinion, but in the end it's up to me to decide who's right and who's not. And if the customer doesn't like it they can take their business elsewhere. What do you say to that, Mr. Business Expert? -- Paul W.

The History of CRM -- Moving Beyond the Customer Database
Customer Relationship Management (CRM) is one of those magnificent concepts that swept the business world in the 1990's with the promise of forever changing the way businesses small and large interacted with their customer bases. In the short term, however, it proved to be an unwieldy process that was better in theory than in practice for a variety of reasons. First among these was that it was simply so difficult and expensive to track and keep the high volume of records needed accurately and constantly update them.

The Importance of Good Customer Service
Do you have good customer service? Even for your free giveaways? Good customer service is not limited to only those who actually purchase items from you. Good customer service also includes those who have won items from you. You do not know who that person is going to give your prize to.

The Logic of Emotion!
What are people really saying? That is truly the challenge in almost any situation! America's Happy Home Inspector, Wally Conway, uses the real estate transaction to discuss how emotion plays a part in every decision that a customer makes!

The Marvelous World of Metaphors
A metaphor is a figure of speech in which a word or phrase that means one thing is used to describe an object or ideas to which it is not literally applicable -- a ship is said to plow the sea. Denise Shekerjian

The New Virtual Office Worker
Rising gas prices are having a dramatic effect on everything in view of the fact that the economy is literally driven by the need for gas. This is reflective upon an employees need to have to commute daily...

The Number 1 Rule for Businesses - Be Professional
Have you ever walked into a store and things looked sloppy? Stores should have nice neat displays, right? Normally, yes, but sometimes they get a bit messy on busy days and we all understand how that...

The Power of Knowing Your Customer
Often times we believe the depth of our customer does not extend beyond that of the business they do with us.

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