Customer Service Helpdesk
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Go to page: [ 1 ] [ 2 ] [ 3 ] ... [ 14 ] [ 15 ] [ 16 ] [ 17 ] [ 18 ] The Reality of Customer Service in America and Best Efforts in Franchising, We Can Do Better
Silly Humans Franchised Businesses or Any Small Business Does not Work Like That. Customers service is king, if you do not service those customers someone else will. Slice of life article.
The Sellers Creed
I will not make sales. I will make Customers.
I will target the heart of my Customer. Never their wallet.
My Customer is the lifeblood of my business.
They Cared: The Story of Delta Air Lines and Katrina
A powerful lesson learned from Katina. Read how a major airline put lives ahead of profit...
Think Positive - Care for Your Customers
Operating a business on a daily basis dealing with
customers can actually be frustrating and they often don't
make it easy for you and your employees to treat them
nicely.
Three Myths Of Customer Service
With the onslaught of books from management gurus on improving customer service, and with a raised consciousness in the business press about organizations having to relearn how to treat its customers, we would think that providing execellent customer service is routine. But unfortunatley it's a myth.
Tips for Curing Bad Customer Service
Bad customer service is everywhere these days — unmanned front desks, surly servers, clueless staff, employees talking on the phone, and managers who refuse to acknowledge a customer. It's no longer...
To Complain and Win! - My Personal Recipe
Prime directive: Make sure your claim is reasonable! Otherwise, forget it. First thing: If you have a legitimate claim denied or a beef with a company (my method can be applied to insurance companies...
Top 10 customer service tips
1. Hire people who have a service attitude. Some people
simply enjoy serving others, their organizations, and even
their communities. The spirit of service dominates their
personality. This attitude of service has nothing to do with
money or background, and people who have this attitude
are not necessarily the most outgoing or bubbly. This type of
person will move your business forward. These people
make the best salespeople as well.
Top 10 Questions About Customer Service and Business
Is it true that the client is always right?
Top Ten Strategies for Delivering 5-Star Customer Service
Customer satisfaction is valuable, but customer loyalty is priceless. In today's competitive world of business, it is becoming more and more important to deliver customer service that is unbeatable. ...
Transforming Disgruntled Customers into Your Biggest Advocates
"I am writing to complain about the widget I bought from your site the other day."
Treating the Customer Dissatisfaction Epidemic: How to Go Beyond Simply Masking the Symptoms
Corporations in every sector are spending more than ever before in an attempt to improve their customer service levels. Every year they pour hundreds of millions of dollars into new systems and training programs that promise them the ability to win customer loyalty. Despite their efforts, however, customer satisfaction results continue to fall. Why aren't these massive efforts paying huge dividends? One would think that by now the organizations that have committed these vast resources would have a large cadre of satisfied, loyal customers, but in most cases just the opposite is true.
Turn Your Customer Complaint into a Positive
The last thing we want to hear during our work day is complaints from customers. However, it does come with the territory. Here are a few tips on how to turn your customer's complaint into a positive.
Turning a Difficult Customer into a Customer that Comes Back
How to deal with a difficult customer with a complaint.
Turning Customer Mistakes Into Raving Fans
When you make a mistake with a customer, should you write them off as lost -- never to return again?
Under Promise & Over Perform: The Art of Managing Customer Expectations
Best-selling author and international consulting authority, Dr. Gary S. Goodman, says you don't have to provide "legendary" or "heroic" or otherwise spectacular service to succeed. You merely have to exceed people's expectations as a way to consistently create customer satisfaction.
We Got It Wrong: Never Under Promise & Over Deliver
You know how it is, you believe something for so long, everyone agrees with you, all the books tell you it's true and then suddenly you have a blinding revelation - we've all been duped! You know like my gorilla mates were? (If you're not sure about my gorilla mates then you really need to read the book - we've got a great offer on at the moment!)
We Sell For Less and Our Stores Are a Mess!
What kind of image do you present when marketing your products? Are you professional and well organized or does your store/site/whatever scream, "sloppy!," to those who matter the most: your customers? Let's see how one leading retailer is winning the sales war, but losing an important battle: cleanliness.
What Do They Want Anyway?
You want customers. I want customers. We all want customers. And traffic alone is not enough. We need "interested" customers. Customers ready to listen, ready to buy. So you may find yourself a...
What Do Your Clients REALLY Think of You?
Do you really know how your clients feel about you or are you just assuming you are on the right track? Soliciting feedback can greatly assist in ensuring strong, positive relationships between you and your clients and this translates to a better bottom line for your business.
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