Customer Service Helpdesk
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Go to page: [ 1 ] [ 2 ] [ 3 ] ... [ 16 ] [ 17 ] [ 18 ] Whats the Difference Between a Delighted Customer and a Satisfied Customer?
Most people think that customer satisfaction is a linear situation. The more effort I put into it the more satisfied a customer, so if I want a delighted customer I just have to work harder. That just isn't true.
When a Customer Has Done Everything to Get Your Goat
Dealing with disgruntled customers can be rewarding if the right approach is used. Use this formula and you'll emerge the winner every time.
When the Customer Demands: Give a Discount or Lose the Order
Periodically every sales person encounters the customer who refuses to buy unless they receive a discount. Sometimes this is driven by the organization's culture or the buyer wanting to look good to their boss and sometimes it is simply the mindset of the individual buyer them self. The following is useful in arming your sales force to effectively counter such customer demands.
Who Says the Customer is Always Right?
We all know the old adage, "The Customer is Always Right." If you are an online business owner or offline for that matter, you are on both sides of the subject almost everyday.
Wholesale Buyers Versus Retail Customers
Are wholesale buyers and retail customers really different? Frankly, there are two answers to this question: yes and no. Yes, because they are different from the buyers and those selling to buyers' point of view and no, because the principles that apply are the same for both types of buying.
Why Cant Microsoft Make Soft Packaging?
Why is it that Microsoft wants you to buy its product but does not want you to open the plastic case that is welded around the cardboard box? I believe that such packaging along with cockroaches wil...
Why Passenger Surveys are a Transport Operators Best Friend
Transport operators who provide a public service are often faced with criticism from all sides. Online surveys are the ideal tool for transport operators to gain valuable feedback from their customers but also promote the improvements they have made and help maintain staff moral by being able to measure customers comments.
Why You Should Always Honour Your Guarantees - Even When The Customer Is In The Wrong
A bad attitude to customer service can literally destroy your business.
Would You Like FRIES with That? Giving Customers What They Love
Do your customers love buying from you? How could you make the buying experience so pleasurable that customers come back time after time?
Write a Business Thank-You Note
Personally and in business, develop the "Thank You" habit.
Writing The Book On Great Customer Service
You probably can't compete with the superstore on volume of inventory or on price, but there are other things you can do to help keep the customers coming in your door. One of the best ways to ensure customer loyalty is to offer superior customer service.
You Bever Know Who Youre Serving
You Never Know Who You're Serving
When customers turn irate.
You MUST Sweat the Small Stuff
Poor administration can ruin your marketing and selling efforts. Don't ignore the small stuff, like handling payments, responding to customer queries or making sure you deliver on time. If you get those wrong, you'll lose customers faster than you can replace them.
Your Actions Tell Your Clients How You Expect To Be Treated
There is a widely accepted principle of human behavior that goes something like this. "Your actions tell the world how you expect to be treated." Look all around you and you will find that the truth ...
Your Career Plan--Think Like A CEO
How to think like a CEO and land the job that will make you happiest...
Your Existing Clients - How a Few Clicks & Good Response Time Will Save You!
As you develop your company you will start to pick up clients online. This is when you will start seeing the rewards of your efforts but also when you will start to learn the lessons that will shape your company and its success down the line.
Your Number One Asset
How can you compete and win in today's competitive business market? Offer superior service and keep finding ways to improve it. Your customers are your number one asset. If you're ready to follow a path to business success, it starts with this article.
Your Voice Print
As I was retrieving a message today from someone who called me, I had to play the message 5 times to finally understand the phone number he left for me to call him back. We have always heard the smallest things - the pebbles - in life are the most important. Well, this week's tip from me is the importance of the quality of your phone messages, which I call your voiceprint.
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