Customer Service Helpdesk
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Handling Customer Complaints Even the best business will receive an occasional customer complaint. Knowing how to resolve these complaints will help you gain loyal customers who will then refer other...
Handling Difficult Customers - 8 Strategies
Use these 8 strategies to help handle any difficult customers you may experience in your business.
Have You Hugged a Customer Today?
Okay, I'll admit it. I just got off the phone with a telemarketer, and I actually enjoyed the call! Check out this article to find out why -- and why it's important to your customers, and your business.
Heroic Customer Service Ensures Lifelong Loyalty
The key to good customer service is meeting your clients' expectations the first time, every time. But if you want to move beyond good customer service, you have to exceed those expectations, maybe not always, but often enough for them to be impressed that you are committed to their needs as much or more than they are themselves. That kind of "heroic" customer service is what makes them loyal.
Hey, Billy Goat Gruff! Are Ya Sayin What Yur Sayin?
In Internet businesses little actual contact is made with customers. FQA pages take care of most customer problems. But, customers do call in and must be treated like customers if you want them back. With non-Internet businesses, customer contact is an everyday occurrence. We need to train those who contact our customers.
Hit The Jackpot With Customer Complaints
Our most powerful instinct is to avoid customer complaints, but they may be the best thing that happens to your business. Here's why...
Hook Me Up With A Human
Many organizations have digitized humans - aka carbon-based units - out of existence in their customer service operations. It is time to bring the human back into the process.
Hosted CRM: What is it?
As the CRM market has matured and companies have succeeded, including two successful public offerings from San Francisco's Salesforce.com and Bozeman, Mont.'s RightNow Technologies Inc., hosted vendors find themselves competing against one another on deals. As their applications have evolved, so has their message, and it has become evident that the major vendors have a different perspective on the future of the hosted CRM market.
Hot Buttered Customer Service
If a movie attendant behind the refreshment stand can deliver customer service by simply giving the customer what he asks for, why can't everyone?
How CRM Software Works -- Creating Customer Satisfaction with a Click
When people ask, "What is CRM?" the literal answer is, "Customer Relationship Management," but that doesn't really convey much in terms of what all CRM does for a business. This CRM definition is too narrow to really explain everything the system does if it is working to its fullest potential and is user-friendly enough to expand and grow as a customer-client relationship changes and grows.
How Customer Friendly is Your Credit Policy?
It's a classic mistake for business owners. They start a business that is focused on their product and not on the credit end of their business.
How Do You Create Customer Loyalty?
Another sad fact of life is that these days, very few customers are loyal.
How Not to Get Stiffed, Improving Your Collection Procedures
Some businesses have slow paying customers or past due balances because they didn't "train" their customers in the beginning.
How To Boost Your Bottom Line With Two Little Words
In fact, this little secret is so powerful that you will be amazed at its immediate effect on you, your employees, and your bottom line. This little secret is guaranteed to improve your relationship with current customers and if used wisely, can get you lots of new customers without spending a dime on marketing or advertising.
How To Build a Profitable Business
It's never too soon to start saying thanks to your clients, vendors and referral sources for what they contribute to your business. Everyone loves to be appreciated and acknowledged, so start now and...
How To Build Stellar Client Relationships
Your opportunity to build a stellar client relationship starts with managing the gap between your perception of how things are going and your client's.
How to Deliver Exceptional Customer Service
Customer service is not a way of doing things - it's an attitude.
How to Easily Increase Your Profits
Do you remember the last time you went into a shop and the person 'serving' raced over to you, greeted you with a lovely smile, heaps of enthusiasm and said, "Welcome to our store, what can I help yo...
How To Handle Customer Billing Snafus
I have found that in situations like this it is always best to be proactive and face the problem (or what you perceive as a potential problem) as quickly as possible. This will save you hours of needless worry since most of the time the problem is not as big a deal as you imagined it to be.
How to Handle Irate Customers
When you get aggressive customers, it is easy to become defensive. A great customer service officer will react with empathy to this situation and will investigate further with the customer of how things have escalated this far. While some people are aggressive thinking that their matter will be solve faster that way, others become aggressive as a result of a bad experience either from your company or another company's hotline.
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