Customer Service Helpdesk
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Do you really know whether or not your customers are satisfied with your services? And does what they tell you help you to improve? A few simple tips can help service-related businesses increase the usefulness of the satisfaction information they gather.
Passing the After-Sales Test
After sales is just as much about the customer as it is about the product. Making a sale is not the end, it is just the beginning.
Automating Your Customer Support
One of the best ways to automate the customer service aspect of any online business.
5 Golden Online/Offline Business Rules To LIVE Or DIE By
Whether online or off, discover how the way you treat your customers can make or break your business.
Making Your Contacts Work For You
The importance of making it about the customer and "not about the money", which actually leads to more money in the long run. To see how, read on...
Importance of Good Customer Support in Online Computer Peripherals Shops
Currently there are tons and tons of Internet stores that offer computer peripherals, but you are not just buying the hardware. You are buying products that are right for you and the ones that will not have issues later. This article helps you understand the importance of the customer support in the Computer Peripherals Online stores.
Revealed – A Simple Formula For Success! Exceeding Expectations
Customer Delight = Customer Expectation plus 1. This was the simple formula for delighting your customers that Ken Blanchard informed us of in his book "Raving Fans". For me this is a great formula, but in itself it also raises a number of questions. For example, to deliver a plus one, to exceed something, you must know what that something is in the first place… so do you? Do you know what your customer expectations are at each moment of contact? I am constantly surprised by how many of our clients don't. They have their own personal opinions of what their customers' expectations are, they believe they know, but can they show me evidence, no! They perhaps show me a survey they conducted over 10 years ago and say "I'm sure it's the same now
4 Things Your Clients Want From Your Company
Even though all of your clients are different they all want the same things from the companies that serve them. Davis, Kingsley & Company has conducted hundreds of interviews and there are four strong themes that always emerge...
Who Says the Customer is Always Right?
We all know the old adage, "The Customer is Always Right." If you are an online business owner or offline for that matter, you are on both sides of the subject almost everyday.
Post Office, Incredible Lady Postmaster
There are two Post Offices that I routinely visit. One is the office that delivers my mail and the other is frequently on the path of some daily errands. Many times, I will actually detour to visit that particular Post Office ... why?
Say It With Humor
When you own a business, you may find yourself in situations that may be a little tricky to handle. Dealing with customers who steal is one of them. A few years back we were faced with the problem...
Foolproof Customer Service Strategies (That Only A Fool Would Try!)
Ever notice how customer service varies from store to store? You walk into some stores, and before you can say "Buzz off!" a salesperson asks "May I help you?" "No thanks." "May I help you?" asks an...
Handling Customer Complaints
Handling Customer Complaints Even the best business will receive an occasional customer complaint. Knowing how to resolve these complaints will help you gain loyal customers who will then refer other...
Your Number One Asset
How can you compete and win in today's competitive business market? Offer superior service and keep finding ways to improve it. Your customers are your number one asset. If you're ready to follow a path to business success, it starts with this article.
7 Bits Of Critical Information You Cant Afford NOT To Know About Your Customers
If you think customer relationship management is just a piece of software, you're dead wrong. Customer relationship management is about understanding your customers. It's about really knowing them ...
Customer Service Is Dying - and Im Not Feeling So Good Myself
Have you ever called a company and been greeted with the phrase "Hold, please"? How do they know you can hold? They don't even know who you are. Maybe you can't hold; maybe you have 10 seconds of jui...
4 Customer Service Mistakes Companies Should Avoid Making
1) Being placed on hold endlessly. Don't you just love it when you call a company and they place you on hold, leaving you to listen to their latest on-hold, recorded sales pitch, over and over again....
Empowering Customer Service Vital
You too can eliminate the need for employees who call your
former customers and attempt to lure the back. Your
customers won't leave in the first place if your customer
service representatives are empowered to retain them.
From Disgruntled to Champion - How to Turn an Unhappy Client Into Your Best Customer
Most sales people don't want to deal with unhappy customers because dealing with problems takes away time from selling, but what if you could turn the situation around? What if solving your client's problem led to even more sales? Learn the secrets to building customer loyalty and using a crisis to your advantage.
Tips for Curing Bad Customer Service
Bad customer service is everywhere these days — unmanned front desks, surly servers, clueless staff, employees talking on the phone, and managers who refuse to acknowledge a customer. It's no longer...
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