Customer Service Helpdesk

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Communicating Value
Abstract: People buy for their reasons, not yours. This article covers the key elements that prospects want to hear you talk about. Always, but especially during lean times, effective sales profess...

The Death of the Loyal Customer
One of my classes in management focused on the repeat customer. The course stressed the importance of the repeat customer to the financial welfare of the business. We spent hours discussing ways to t...

Difficult Customers - Theres No Such Thing
There are actually very few genuinely difficult customers in the world. And I hear you say - "we've got all of them". However the majority of customers in the world are reasonable people. They may not think the way, look the way, sound the way that you do. However they are your customers and if you want their business then you've got to deal with them.

How To Build a Profitable Business
It's never too soon to start saying thanks to your clients, vendors and referral sources for what they contribute to your business. Everyone loves to be appreciated and acknowledged, so start now and...

Improving Customer Service
Improving customer service starts at the top - with us owners and managers. We need to be living pictures of how we want our staff to treat customers. Having 10 plus years operating, owning and worki...

Whats For Lunch?
As an entrepreneur, I'm always intrigued by small businesses, home-based or not, that exceed the expectations of their customers in a big way. Let me tell you about one of them. Recently I spent so...

Doors by Catering to Your Clients
Clients… they are the most important influence in the success of any business. It is vital to keep them satisfied and happy. Clients should be catered to. Their every need should be met and more. We ...

Keeping Clients Happy Keeps them Coming Back
Whether you are a seasoned small business professional, or you have just opened your doors to new clients, your marketing strategy should not only involve bringing in new business, it should also inc...

CRM - Its Relevance
In today's demanding economy, the first line of any business during economic uncertainty is to get closer to the customer. Customers often want information along with a quote or invoice on the spot. With lack of information, the customers do not fix loyalty to a particular product or service and tend to depend on impulse decision. The companies are no exception to this. In the process "hot prospects" turn ice cold. Speed of information flow and speed of converting information into prospect are vital factors for survival. So access to data is a must. E-business has revolutionized the way for business to interact with customers.

How Not to Get Stiffed, Improving Your Collection Procedures
Some businesses have slow paying customers or past due balances because they didn't "train" their customers in the beginning.

Client Service as a Competitive Advantage
As someone who has been heavily involved facilitating strategic planning processes with organizations during the last 15+ years, I often find it somewhat amusing how people answer the questions I pose.

The Drawback of Hacking Off a Blogger Through Weak Process Gaps and Pathetic Customer Service
Joshua Minton discusses his recent horrible customer service and process analysis experience with Citistreet, the company that manages the 401K plan for the corporation he is leaving in a month.

Automating Your Help Desk Workflow
Do you know you can open, answer, close and report help desk information without human intervention? every Help Desk I visit are doing more with less. Why not do more with what you have....

Add Value - And Kill Mediocrity in Customer Service
I asked a group at one of my seminars to write down the name of places they'd gone to do business that they considered outstanding, and then we discussed why they considered them outstanding. Nobody came up with more than one name, and some couldn't think of even one business that they considered outstanding. In all cases the outstanding businesses had one thing in common, they did something that mediocre businesses don't do. They added value...

Adjustment DENIED
Marketing is a process of doing business, and they were not doing the process in a manner that supported returning customers. Return customers are a fundamental resource of any business. New customers are expensive and do not represent the primary source of income, unless you are a NEW business.

And The Difference is... Attitude
Some businesses go out of their way to please the customer, others just go through the motions. The difference comes from an intentional promotion of a positive, customer-pleasing attitude.

4 Tips Toward Overcoming Bad Customer Service
Customer service is the pits, you say. You are not alone. One of the biggest gripes from consumers today is the poor service they receive at the hand of service providers. You need not be victimized by lousy service nor do you have to move heaven and earth to get what you want. Let's take a look at four options you can take to get the results that you want and deserve!

What You Need to Know About CRM
Customer Relationship Management (abbreviated CRM) is a very hot topic among businesses. CRM is such a hot topic because it is a way for businesses to connect with their customers, increase profits, and have better customer service. There are several things that you need to know about CRM.

Customer Feedback: Everyone has an Opinion - USE IT!
Coupons save people money. Everyone likes extra cash flow. A good deal to many customers is a cheap one, or one with a rebate. So why not make this customer, a customer for life- give them a deal. They save money, you make money... everyone is happy.

Your Career Plan--Think Like A CEO
How to think like a CEO and land the job that will make you happiest...

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