Customer Service Helpdesk
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Go to page: [ 1 ] [ 2 ] [ 3 ] [ 4 ] [ 5 ] ... [ 16 ] [ 17 ] [ 18 ] Committed To Your Customer? Prove It When They Complain!
A complaint is an opportunity to back up your commitment. It's not hype when it's true!
The Consumer Power
When a company lacks the sincerity to deal with their customers fairly, some one comes along and puts the company on the dock and though the trial by the customers may be long drawn out it is ultimately the death sentence for the brand or the organizations itself many a times.
Why You Should Always Honour Your Guarantees - Even When The Customer Is In The Wrong
A bad attitude to customer service can literally destroy your business.
Listen to Suggestions
As a customer of any service or product - how do you feel when your Email is ignored, your voice mail message is never answered, and you don't get any feedback or concern, at all, from customer service? We all feel the same - nobody likes to be ignored. The shame of all this is that customer service is getting worse on a global scale.
CEM Can Improve Customer Loyalty
'A 5 percent increase in customer retention increases profits by 25 to 95 percent.'
All of the World of Business Is a Stage
There is no backstage area for a business. During the working day, all employees need to be in character and onstage for top performing business.
We Got It Wrong: Never Under Promise & Over Deliver
You know how it is, you believe something for so long, everyone agrees with you, all the books tell you it's true and then suddenly you have a blinding revelation - we've all been duped! You know like my gorilla mates were? (If you're not sure about my gorilla mates then you really need to read the book - we've got a great offer on at the moment!)
Have You Hugged a Customer Today?
Okay, I'll admit it. I just got off the phone with a telemarketer, and I actually enjoyed the call! Check out this article to find out why -- and why it's important to your customers, and your business.
Customer Neglect
What have you done for your existing customers lately? Probably not much, if you are like most businesses. I know that hunting new business is more of an adrenaline rush than working the business you already have, but it is not as crucial to your long-term success.
What Every Manager Should Know About Seeing the World from Where the Customer Is Standing
It is important to remember that the customer doesn't necessarily see things in the same way we do. This point was brought home to me one day while I was shopping with my daughter, Stefanie, who was two years old at the time.
What Every Manager Should Know About How to Win the Loyalty of Customers
Dr. Michael LeBoeuf, in his cassette album entitled, "Win Customers and Keep Them for Life" presents twelve principles that will transform the workplace into a customer-driven, highly motivational team.
What Every Employee Should Know About How to Win the Loyalty of Customers
Dr. Michael LeBoeuf, in his cassette album entitled, "Win Customers and Keep Them for Life" presents twelve principles that will transform the workplace into a customer-driven, highly motivational team.
What Every Manager Should Know About How to Learn from the Complaints of Customers and Employees
Listening to complaints, whether they're reasonable or not, is a part of every manager's job. Some-times complaints can be overwhelming. However, when we take them in stride with an open mind, we can learn much from our employees' and customers' feelings about the workplace.
A White Paper: Profiting with Kindness
How using kindness in your business that you can make a profit, be for effective in your relationships, resources to get more information.
Everyone talks in code!
The secret code to ensure good communication...
The Dissatisfied Customer
A dissatisfied customer is a direct reflection on our performance and a blow to our egos. The common reaction of small business people to a consumer complaint is defensive posturing and/or avoidance. Ignoring a disgruntled customer can be much more damaging than small business owners realize.
Dealing with People - Words to Avoid
You probably realise how the wrong tone of voice and negative body language can cause problems when dealing with other people, particularly customers and staff. However, using the wrong words can also cause problems.
8 Critical Steps to Establish a Customer Service Culture
Upon reflection, most all of my interactions with displeased customers were not the result of a poor product, but rather a disappointing customer experience. Why is that? Because, product is not personal, customer service is. Briefly, I would like to share with you eight critical steps to establish a customer service culture.
Restaurant Owners – How Important are People Skills?
You are serving great food. Your establishment is new, spotless and inviting and yet you are not getting the repeat visits that you expect. What's up? What's going wrong? The answer may lie with your people skills...
How to Provide Instant Customer Service
Providing 24/7 customer service is difficult, especially if you run your own web site in a small business setting. Here, you can discover how to operate 24/7 customer service whilst reducing the number of queries you have to deal with at the same time as increasing customer loyalty.
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