Customer Service Helpdesk
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Go to page: [ 1 ] [ 2 ] [ 3 ] ... [ 5 ] [ 6 ] [ 7 ] [ 8 ] [ 9 ] ... [ 16 ] [ 17 ] [ 18 ] What Is Real Customer Service?
We look at what real customer service is.
Complaints in Your Business
Generally when a business gets a complaint, only one, they can look the other way unless it is a very large client. Yet when they get two about the same perceived problem, then the businessperson ought to stop and consider the source of both complaints. Why is that you say; two complaints is not a lot really?
Customer Testimonials - The Power of Having Others Tell Your Story
It's easy to say great things about my own product or service. When another, disinterested party says great things about my product or service, it carries considerably more weight and it goes a long way towards overcoming skepticism. Using customer testimonials is a powerful way to overcome skepticism and concern that potential customers might have.
Do You Really Know How to Treat Your Customers?
Discover tips for providing excellent customer service to your clients. Turn your clients into raving fans!
Dealing With Difficult Customers
We all have 'em... difficult customers. Let's face it - some are just plain hard but the vast majority of "difficult" customers just want to be heard... and this is where the "tire meets the road" for many small businesses...
How to Make Your Business Thrive in the 21st Century
After location, marketing, and a business plan, our customer service is what keeps repeat business coming back for more. If you don't value your repeat business, your competition will.
Everybody Sells the Same Thing I Do - or Do They?
In the day to day business of selling a product or service, it's easy to overlook one your most valuable sales tools.
Learning Superior Customer Service Skills
Is customer service an empty shell, long on rhetoric but short on delivery? Does the term customer service actually mean anything, or is it a leftover expression from an era of days gone by?
What is Great Customer Service
Alot of businesses claim to have great customer service. They treat their customers with courtesy, respect and thank them for their business. They have staff that ask questions to find out their needs...but what is great customer service? Do you have it?
Identify, Acquire, and Retain Customers with a CRM
Customer Relationship Management CRM is a way to identify, acquire, and retain customers, a business' greatest asset
Whats the Difference Between a Delighted Customer and a Satisfied Customer?
Most people think that customer satisfaction is a linear situation. The more effort I put into it the more satisfied a customer, so if I want a delighted customer I just have to work harder. That just isn't true.
The Reality of Customer Service in America and Best Efforts in Franchising, We Can Do Better
Silly Humans Franchised Businesses or Any Small Business Does not Work Like That. Customers service is king, if you do not service those customers someone else will. Slice of life article.
Clients - What They Want from You
Thoughts for those starting a Professional Practice in one of the healing arts.
Customer Service, Italian Style
Nowadays, we complain nearly all of the time about how few businesses remember how to provide quality service to their customers. But a recent trip to Italy not only reminded me that the art of service is not dead, but that providing outstanding service is the key to almost any successful business. Here are a few well-worn but important principles that I was reminded of during that trip.
Your Voice Print
As I was retrieving a message today from someone who called me, I had to play the message 5 times to finally understand the phone number he left for me to call him back. We have always heard the smallest things - the pebbles - in life are the most important. Well, this week's tip from me is the importance of the quality of your phone messages, which I call your voiceprint.
Proofs of Delivery and Logistics: Speeding Throughput and Avoiding Pitfalls
It should be a straightforward business scenario: making sure that the delivery documentation from the supplier or haulier matches up with the documentation at the target destination.
Are You Satisfying Your Customers?
Customer service is at an all time low, with services topping the list in terms of customer dissatisfaction. We've all had experiences to reinforce this. What can you do about it?
How to Transform Your Voicemail into an Effective Medium of Communication
Here are several techniques that will transform your boring, robotic voicemail messages into engaging, fun and personable media of communication.
Sending Mixed Signals Can Send Your Clients Away
Consistency in communication can influence client retention.
Do you want to keep your best clients? Avoid sending mixed signals.
Customer Service - A Sweet Essence
Your wait time is approximately 15 minutes. Please continue to hold...Please continue to hold...Please continue to hold...
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