Customer Service Helpdesk

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Customer Conversion Mistakes That Will Cost You
Common Mistakes Company Owners/Sales Managers Make That Greatly Affect `Lead To Customer Conversion Ratios`.

The History of CRM -- Moving Beyond the Customer Database
Customer Relationship Management (CRM) is one of those magnificent concepts that swept the business world in the 1990's with the promise of forever changing the way businesses small and large interacted with their customer bases. In the short term, however, it proved to be an unwieldy process that was better in theory than in practice for a variety of reasons. First among these was that it was simply so difficult and expensive to track and keep the high volume of records needed accurately and constantly update them.

How CRM Software Works -- Creating Customer Satisfaction with a Click
When people ask, "What is CRM?" the literal answer is, "Customer Relationship Management," but that doesn't really convey much in terms of what all CRM does for a business. This CRM definition is too narrow to really explain everything the system does if it is working to its fullest potential and is user-friendly enough to expand and grow as a customer-client relationship changes and grows.

Customer Service - Winning Customer Experiences
Much research has been done on what the makes a winning customer experience. What is it that makes customers come back to your business instead of going to someone else's? If your repeat business is low, what is it that you are doing to drive your customers away? There is a consistent theme that emerges across the research - winning customer experiences are built on consistency.

Clients... and 38 ways to communicate with them
Obviously, not all 38 of these methods will lend themselves to your own business. But I am amazed and ashamed that there are so many more ways I can be keeping in contact with my clients than I currently am.

Get Customers to Stop Calling You--12 Easy Ways to Save Money with Online Customer Support
As products get more complex and customer support gets more expensive, it simply makes sense to send customers to the Web for help. This article provides simple ways you can get your customers to help themselves on the Web at low cost and high ROI.

Whats in a Name
Different people call their Customers by different names. If they don't have Customers, they have Clients, purchasers, licensees, users, patients, members, franchisees, or buyers. Each of these words carries meaning to those who say them. And those meanings say something about the health and long term success of the enterprise.

Marketing as a Spiritual Practice
How can sales and promotion possibly be considered spiritual? The secret is, once you truly understand that marketing isn't all about struggle, jargon, tricks or gimmicks, you'll discover that a 'spiritual practice' is the very root of success. This article guides business owners, entrepreneurs or managers, through 9 points showing them how to attract clients that are truly right for them using 'spiritual tools' of clarity, faith, wisdom and action. It is NOT a religious article at all, but rather for businesses frustrated with their clients.

The 3 Rs of Customer Service
The 3 R's of Customer Service- Break'em and Be Sorry Rules Respect Responsibility Refund- but don't let that scare you!

Customer Service A Chickens Way
If you own a business you know one of the most important assets you have is Customer Service. We all know without a customer - no business. Read along as I share my greatest lessons in Customer Service from a chicken.

Be the Customer: See Yourself as Your Customers Do
Learn how to use the secrets of mystery shoppers to discover how your business looks to your customers. Find out what you do well, and where you can improve so you can attract and retain more customers.

Ten Ways to Help You Improve Your Customer Service
Customer service requires walking a fine line at times between the customer being right and the rules of the company. Here are ten ways to help improve customer service and still not cross the boundary.

Handling Angry Clients
Article discusses how to handle angry clients in intense emotional moments.

Make An Action Plan To Improve Customer Service
Customer Service is a critical factor for keeping your clients coming back and ensuring they'll refer you to others. Growing your business will be a difficult task at best if you don't perform, meet and exceed your client's expectations, and provide service that creates customers for life.

Is your Online Business Customer-Friendly?
Designing and operating your Web site with customer service as a priority. Including some tips from the owner of a very profitable site.

Customer Service - A Lost Art?
A short article to help other business owners with the art of customer service.

Create Win-Win Deals With Your Competitors
Are you using your competitors to better serve your clients? If not, this article will be an eye-opener for you.

Take Care of Yourself Before You Take Care of Your Customer
One of the most important questions people ask when they are focused on improving their quantity and quality of business is: "What is my competitive advantage?    What makes me unique, memorable, special… what truly sets me apart from the rest?"

You Bever Know Who Youre Serving
You Never Know Who You're Serving When customers turn irate.

The death of customer servie
The other day a reporter call to interview me on the "Death of Customer Service". My first reaction was to deny that charge and claim that customer service is very much alive and well. But upon further thought of the service I've received over the past few months and what others have related to me about their experiences, I had to admit that the quality and level of service has decreased. Upon further thought I realized that it has been on a decline for quite a while.

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