Latest articles from Customer Service Helpdesk (http://www.contactcenter.in/) CommonSense CMS 3600 http://www.contactcenter.in/ Angry and abusive customers can turn an enjoyable day into a miserable one. While there are dozens of defusing skills you can use with difficult customers, none of them will work if you don't have the right mindset. Learn how to enable yourself to deal with those customers, and protect yourself from stress and frustration. http://www.contactcenter.in/angry-and-abusive-customers-a360.html Mon, 06 Nov 2006 01:23:52 CST The key to a successful business is keeping the clientele you have. By spoiling them, you get them coming back and you get them telling others about you. Here are 3 ways to easily impress your clientele. http://www.contactcenter.in/building-client-rapport-by-a358.html Wed, 15 Mar 2006 02:14:05 CST Learn the basics to outstanding customer service. http://www.contactcenter.in/getting-back-to-basics-a357.html Wed, 15 Mar 2006 02:14:05 CST When you get aggressive customers, it is easy to become defensive. A great customer service officer will react with empathy to this situation and will investigate further with the customer of how things have escalated this far. While some people are aggressive thinking that their matter will be solve faster that way, others become aggressive as a result of a bad experience either from your company or another company’s hotline. http://www.contactcenter.in/how-to-handle-irate-a356.html Wed, 15 Mar 2006 02:14:05 CST As a good business person, you want to satisfy every client that comes to you with a query and make sure that it’s resolved quickly so that they come back for more later on. Unfortunately, you can't do that if your calls keep coming in and no procedures have been put in place to resolve issues promptly. Let me show you how this problem can be easily fixed. http://www.contactcenter.in/clearing-your-backlog-of-a355.html Wed, 15 Mar 2006 02:14:05 CST How should you and your team treat your customers for superior service? This article provides you with an alphabet guide of everything you need to know to become a truly outstanding customer carer. http://www.contactcenter.in/the-abc-of-superior-a354.html Wed, 15 Mar 2006 02:14:05 CST Let’s face it, good customer service can make or break a company. Even if the product is top-notch, if the sales representatives don’t have great customer service skills, it doesn’t matter. Customer service should be a number one priority to any business. http://www.contactcenter.in/a-guide-for-customer-a353.html Wed, 15 Mar 2006 02:14:04 CST Having to deal with angry and upset customers are by far one of the worst responsibilities we must face on a day to day basis in the world of sales and business. http://www.contactcenter.in/put-your-angry-customer-a352.html Wed, 15 Mar 2006 02:14:04 CST A powerful lesson learned from Katina. Read how a major airline put lives ahead of profit... http://www.contactcenter.in/they-cared-the-story-a351.html Wed, 15 Mar 2006 02:14:04 CST Ten customer service tips for online businesses. How to keep customers happy and turn them into evangelists for your company. http://www.contactcenter.in/ten-online-customer-service-a350.html Wed, 15 Mar 2006 02:14:04 CST Customer loyalty is a rather ephemeral term as are online customers. We will explore loyalty with a view to learning from our own experiences. This article will be followed up by several as we examine how we can keep people we never meet face-to-face. http://www.contactcenter.in/customer-loyalty-a349.html Wed, 15 Mar 2006 02:14:04 CST Name overkill doesn't just happen in the hotel industry - it's everywhere. http://www.contactcenter.in/can-you-use-customers-a348.html Wed, 15 Mar 2006 02:14:04 CST Often times we believe the depth of our customer does not extend beyond that of the business they do with us. http://www.contactcenter.in/the-power-of-knowing-a347.html Wed, 15 Mar 2006 02:14:04 CST The last thing we want to hear during our work day is complaints from customers. However, it does come with the territory. Here are a few tips on how to turn your customer’s complaint into a positive. http://www.contactcenter.in/turn-your-customer-complaint-a346.html Wed, 15 Mar 2006 02:14:04 CST Four basic and important tips on how to avoid a verbal fight with an angry person... http://www.contactcenter.in/four-tips-on-how-a345.html Wed, 15 Mar 2006 02:14:04 CST