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At the Carwash; The Customer really is always Right
You have no doubt heard the saying that the customer is always right. When you are a customer you ha...

Call Center Services - An Ever Increasing Demand
Are your company's call center services all that they could be? Even centers that were state of the ...

Dealing With Difficult Customers
We all have 'em... difficult customers. Let's face it - some are just plain hard but the vast majori...

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How Service Providers Must Grapple With Consumers' Itch To Switch

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Interactive Intelligence Cloud-based Contact Center Solution Helps Donnelly Communications Improve Customer Service

Apple's Customer Service Hire Comes from Company with Bad Customer Service

Frost & Sullivan: MIRTEC Superbly Leverages Customer Service Strategies to Cement Its Brand Image and Enhance Customer ...

Vivint™ Customers Tout Customer Service

Salesforce.com Revolutionizes Customer Service for a Social and Mobile World with Desk.com